#chat-dialog{padding:0;width:min(94vw,480px);max-height:90dvh;border:0;border-radius:18px;overflow:hidden;color:#303038;font:15px/1.5 system-ui}#chat-dialog[open]{display:flex;flex-direction:column}#chat-dialog::backdrop{background:#0008}#chat-dialog header{display:flex;justify-content:space-between;align-items:center;background:#b95022;color:#fff;padding:16px}#chat-title{font-size:20px;margin:0}#chat-close{font-size:27px;color:#fff;background:none;border:0;cursor:pointer}#chat-messages{height:330px;min-height:100px;overflow-y:auto;padding:14px;background:#fff7ef}#chat-status{font-size:12px;margin:0;padding:8px 14px;color:#68584f}#chat-form,#reply-form{display:flex;gap:8px;padding:12px;margin:0}#chat-text,#reply-text{resize:vertical;min-height:64px;max-height:140px;flex:1;min-width:0;border:1px solid #d1c2b8;border-radius:9px;padding:10px;font:16px/1.5 system-ui}#chat-send,#reply-send{border:0;background:#b95022;color:#fff;padding:10px;border-radius:9px;cursor:pointer}.chat-note{padding:0 12px 12px;color:#73645c;font-size:11px}.bubble{background:white;border:1px solid #e8ddd6;border-radius:12px;padding:10px;margin:10px 0;max-width:88%;overflow-wrap:anywhere;white-space:pre-wrap}.bubble.me{background:#fde4d0;margin-left:auto}.bubble small{display:block;font-size:11px;color:#736459;margin-bottom:4px}.empty-chat{font-size:14px;color:#75665c}.desk{margin:0;background:#f3f4f8;font:14px/1.6 system-ui;color:#242d40}.desk-top{display:flex;align-items:center;gap:20px;padding:12px 24px;background:white;flex-wrap:wrap}.desk h1{font-size:22px}.desk a{color:#9f421d}#desk-status{margin:10px 24px}.desk-grid{display:grid;grid-template-columns:290px 1fr;gap:16px;max-width:1250px;margin:20px auto;padding:0 16px}#conversations,.desk-chat{background:#fff;border-radius:14px;padding:16px;min-width:0}#conversations{max-height:75vh;overflow:auto}.conversation{display:block;text-align:left;width:100%;padding:12px;border:1px solid #ddd;background:#fff;border-radius:9px;margin-bottom:8px;cursor:pointer}.conversation.selected{border-color:#bf581e;background:#fff2e7}.conversation span{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.desk-chat h2{margin:0}.desk-chat>p{font-size:12px;color:#667}#desk-messages{height:52vh;overflow:auto;background:#f6f6fa;padding:12px}button:disabled{opacity:.5;cursor:default}@media(max-width:650px){.desk-grid{grid-template-columns:1fr}#conversations{max-height:190px}#chat-messages{height:40dvh}}
/* Inline consultation; staff desk rules above remain shared. */
#chat-dialog.inline-chat{width:100%;max-height:none;display:flex;flex-direction:column;border:1px solid #e7d7c8;border-radius:22px;box-shadow:0 12px 35px #6544270d;background:white;scroll-margin-top:18px;overflow:hidden}#chat-dialog.inline-chat header{justify-content:flex-start;gap:12px;padding:18px;background:#a64a25}.chat-symbol{font-size:28px}.chat-kicker{font-size:10px;color:#ffe4d2}#chat-title{font-size:19px;color:white;margin:2px 0}.chat-welcome{padding:16px 18px 8px}.chat-welcome strong{font-size:14px}.chat-welcome p{font-size:12px;margin:6px 0 0;color:#84766d}.quick-questions{display:grid;grid-template-columns:1fr 1fr;gap:8px;padding:6px 16px 14px}.quick-questions button{background:#fff8f1;color:#9d4928;border:1px solid #ead5c3;border-radius:10px;padding:10px 5px;font-size:12px;line-height:1.45}.quick-questions button:hover,.quick-questions button[aria-pressed=true]{background:#f6dfca;border-color:#bc704c}#chat-dialog #chat-messages{height:155px;min-height:0;background:#faf6f0;padding:10px 14px}#chat-dialog #chat-messages:empty{height:0;padding:0}#chat-status{min-height:30px;font-size:11px;padding:7px 14px}#chat-form{padding:4px 14px 12px}#chat-text{min-height:66px;resize:vertical;font-size:16px}#chat-send{padding:10px 13px;font-weight:700}.chat-note{padding:0 14px 14px;font-size:10px;line-height:1.7}.chat-note a{text-decoration:underline}@media(max-width:700px){#chat-dialog.inline-chat header{padding:12px 15px}#chat-title{font-size:17px}.chat-welcome{padding:12px 14px 5px}.quick-questions{padding:5px 12px 10px;gap:6px}.quick-questions button{font-size:11px;padding:8px 3px}#chat-dialog #chat-messages{height:130px}.chat-note{font-size:9px}#chat-form{padding:3px 12px 10px}#chat-text{min-height:60px}.bubble{font-size:13px}}

.media-toolbar{display:flex;flex-wrap:wrap;gap:8px;padding:10px 14px;color:#35576a}.media-toolbar button{border:1px solid #b7d7e3;background:#edf7fb;color:#175f7b;border-radius:7px;padding:8px 12px;font:12px system-ui;cursor:pointer}.media-toolbar small{flex-basis:100%;font-size:10px}.media-preview{padding:0 14px;display:flex;flex-wrap:wrap;gap:8px;align-items:center}.media-preview:empty{display:none}.media-preview img{max-width:150px;max-height:100px;border-radius:7px}.media-preview span{font-size:11px;overflow-wrap:anywhere;max-width:100%}.media-preview audio,.message-audio{display:block;width:100%;max-width:300px;min-width:0;height:42px}.message-image{display:block;max-width:100%;max-height:280px;border-radius:8px;margin-top:6px}.bubble a{display:block}.media-toolbar button:disabled{opacity:.5}